What We Do
Our approach reflects our key values of empathy, compassion, tenacity and professionalism. By communicating in line with our key values, our teams maximise collections by keeping our clients and customers on board with the structured process of credit control and payment resolution.
Consumer Debt Collection
Our specialist collection team contacts each customer by phone allowing for a personal approach that quickly identifies queries and disputes. We ensure that customers are treated respectfully and our approach secures engagement in resolving payment issues. We support our customers in understanding their capacity to pay alongside their normal household expenditure. Our ethical approach is reflected in our results based pricing structure.
Commercial Debt Collection
Our specialist collection team contact each business by phone and objectively explains the current position and seeks to identify queries and disputes that may aid payment. We ensure that business customers are treated in a professional manner supplying relevant client documents where required. Explaining our client position clearly and communicating our process for collection has ensured that trading relationships are retained whilst payments are resolved. We charge fairly and our fees may be recovered from your customer.
Customer Tracing
We operate the latest in tracing and investigation software to rapidly locate transient customers. We use a range of legally compliant and verified techniques to cost effectively enable the collection process to proceed. Rapid location has been proven to greatly aid collection success.
Legal Debt Recovery
We have a broad panel of legal advisors ready to support an informed appropriate process should the case benefit on a cost effective basis.
